Online Booking

Welcome! I am so happy that you are looking to schedule an appointment with me.

During this Covid-19 pandemic, I am only doing both telehealth and in-person consults in my office. No home consults yet.

While I am only in-network with Aetna, there may be the possibility of getting  insurance coverage. Please read up here:  Insurance and Fees


Of course, you can simply pay for the appointment and not concern yourself with insurance issues as well. Totally up to you.

To check insurance eligibility (again, more detail here):

 1.  If you want telehealth, please use the Contact Form to send me your name, insurance carrier name, ID# and YOUR date of birth.

 2. If you have Aetna, book the appointment, but then you must call to confirm how many appointments you are entitled to. It is your responsibility to do this before we meet otherwise, any non-covered visits will incur an out-of-pocket charge.

 3. If you want an in-person consult, you may be entitled to 3 fully covered visits, but you need to contact the Lactation Network and they will let you know if you are covered.  It's a simple form, but please list me as your preferred provider

To Book:

  1. Decide if you want an in-person or telehealth consult.

  2. Then choose the appropriate category and book the appointment. Simple.  Please register with the primary parent's name, not the infant's name .

  3. Please check your email for forms and confirmation of the appointment. You will also be invited to a HIPAA-secure portal.

  4. Phone consults are only intended for issues that do not directly involve the baby breastfeeding and cannot be billed to insurance. 


If you need any assistance do not hesitate to email or call us with any questions or concerns. 860-255-8583  or email 

Thank you!

Susan and Alexis

Contact Us

Before asking whether or not I am in-network with your particular insurance plan, please read the info above carefully. Did you contact the Lactation Network to see if you are eligible? If you want to do a telehealth then I need your name, your insurance ID and your date of birth. If you are confused or need further clarification, fill out the contact form below and someone from the office will contact you back within 24 hours. You are welcome to call us and leave a message at 860-255-8583 at any time of day but email might be faster.

Prefer to book right now? Click here to see our availability.

Wait! Before you ask, please be sure to read the above paragraph and my page on insurance coverage!

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485 New Park Ave 
West Hartford, CT 06110

© 2018 Forrester Lactation. (awh)  Photo Credit to: Meg Appicelli Photography